Refund & Return Policy

Last Updated: September 2026

At Storm Door Guy, return and cancellation eligibility depends on the type of product purchased. Storm doors and accessories have different return policies, so please review the applicable section below.

Storm Doors

Custom & Special-Order Storm Doors

Custom-size, custom-configured, and special-order storm doors are final sale once the order has been placed with the manufacturer.

These doors are made or configured specifically for your home based on measurements and the selections approved at the time of purchase. Because they cannot generally be resold, they cannot be returned, exchanged, or refunded once the manufacturer order has been submitted.

Please carefully review your door selection, color, hardware, glass, screen configuration, and other options before approving your order.

In-Stock Standard-Size Storm Doors

Eligible standard-size, in-stock storm doors may be returned if:

The door is in its original, unopened packaging;

The door has not been installed, altered, damaged, or used;

A return is requested within 30 days of purchase; and

The return is approved by Storm Door Guy before the product is returned.

Customers are responsible for any applicable return transportation or shipping costs.

Once a storm door has been opened, installed, altered, or damaged after purchase, it is not eligible for return unless the product is determined to be defective or otherwise covered by an applicable warranty.

Cancellations

If you need to cancel a storm door order, contact us as soon as possible at office@stormdoorguy.com.

An order may be eligible for cancellation if it has not yet been submitted to the manufacturer or entered production.

Once a custom or special-order storm door has been submitted to the manufacturer, the order is considered final and cannot be canceled or refunded.

If you're unsure whether your order can still be canceled, contact us and we'll confirm its current status.

Accessories

Eligible accessories purchased directly through the Storm Door Guy website may be returned within 30 days of delivery.

To qualify for a return, the item must be:

Unused and in the same condition in which it was received;

In its original packaging, when applicable; and

Accompanied by proof of purchase.

To request a return, contact office@stormdoorguy.com before sending the item back.

Items returned without prior authorization may not be accepted.

Return Shipping

Unless the item arrived damaged, defective, or incorrect due to an error on our part, the customer is responsible for return shipping costs.

Original shipping charges are not refundable unless required by law or the return resulted from an error by Storm Door Guy.

We recommend using a trackable shipping method when returning an item. Storm Door Guy is not responsible for return shipments that are lost in transit.

Affiliate & Third-Party Products

Some accessories or products featured on our website may be sold and fulfilled by a third-party retailer rather than directly by Storm Door Guy.

Purchases completed on a third-party website are subject to that retailer's return, refund, exchange, shipping, and cancellation policies.

Storm Door Guy cannot process returns or issue refunds for purchases made directly through another retailer.

If you're unsure whether your purchase was made through Storm Door Guy or a third party, contact us and we'll help point you in the right direction.

Damaged, Defective or Incorrect Items

Please inspect shipped products when they arrive.

If an accessory purchased directly from Storm Door Guy arrives damaged, defective, or different from what you ordered, contact us as soon as possible at office@stormdoorguy.com.

Please include:

Your name and order number;

A description of the issue; and

Photos of the product and packaging when applicable.

We'll review the issue and determine the appropriate next step, which may include replacement, return, refund, or a warranty claim depending on the circumstances.

For storm doors, defects or product issues may be covered by the applicable manufacturer's warranty.

Manufacturer Warranties

Certain storm doors, hardware, screens, glass, and other products sold by Storm Door Guy include manufacturer warranty coverage.

A warranty claim is different from a return or refund. Products that are no longer eligible for return may still qualify for repair, replacement, or other coverage under the applicable manufacturer's warranty.

Manufacturer warranties are subject to the manufacturer's current terms, conditions, exclusions, and claim requirements.

If you purchased your storm door through Storm Door Guy and believe you have a warranty issue, please contact us and we'll help you determine the appropriate next step.

Exchanges

We do not offer direct exchanges for eligible accessory purchases.

If you would like a different eligible accessory, the easiest option is to return the original item in accordance with this policy and place a new order for the item you want.

Custom and special-order storm doors cannot be exchanged once ordered from the manufacturer.

Refunds

Once an eligible return has been received and inspected, we'll notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method, generally within 10 business days of approval.

Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact office@stormdoorguy.com.

Shipping charges and other non-refundable costs, when applicable, will not be included in the refund.

Sale & Promotional Items

Unless otherwise stated at the time of purchase, sale or promotional pricing alone does not make an otherwise eligible accessory non-returnable.

However, custom and special-order storm doors remain final sale regardless of whether they were purchased at regular or promotional pricing.

Products specifically marked Final Sale are not eligible for return.

Start a Return or Ask a Question

Before returning any product purchased directly from Storm Door Guy, please contact us for authorization and return instructions.

Storm Door Guy LLC
6140 S Gun Club Rd K6-108
Aurora, CO 80016
Email: office@stormdoorguy.com
Phone: 720-257-9524