Big Box Stores

They make it sound easy—buy the door, and they’ll handle the install. But what they don’t tell you is:

Problem: Big box stores outsource your project to lowest-bid, out-of-state, national installation companies who rush the job, treat you like a transaction, and leave you stuck in the middle when something goes wrong.

Why it backfires:

• Sales staff often lack hands-on knowledge, leading to poor product recommendations.
• Installers are usually paid by the job, so their goal is speed—not quality.
• Multiple points of contact mean details get lost, leading to confusion and mistakes that cost you time and money.

👉 Result: You end up with a rushed install, poor communication, and no one taking full responsibility when issues arise.